FRESHWORKS FOR CX

Customer service software. Made to delight.

A powerful service and support solution, built for the needs of today, ready to scale for tomorrow.

Fast resolutions. Conversations, tickets, or both.

Messaging, bots, social, email, voice, oh my! Whether it’s self-service or agent-assisted, your customers will easily get the answers they need.

Step into a fully-loaded agent workspace – 360° profiles for every customer, all conversations in one place, AI-powered agent assist tools, and more.

It’s easy. Go fast with our easy-to-implement, easy-to-configure solution. And easily connect the tools you use today with our Marketplace apps.

Fast resolutions. Conversations, tickets, or both.

See how amazing customer service can be. Resolve customer issues quickly and easily in one seamless omnichannel solution. Self-service, conversations, tickets. Have it all.

Conversational support on any channel

Be there for your customers on the channels of their choice. From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice, you’ll have everything you need to deliver delightful customer experiences at scale.

Powerful ticketing and workflow automation

Not all customer issues can be solved with a simple conversation. With Freshdesk, you can collaborate on complex issues as a team, deliver faster resolutions with smart assist tools, and automate tasks and workflows with simple drag-and-drop.