FRESHWORKS FOR CX
A powerful service and support solution, built for the needs of today, ready to scale for tomorrow.
- Give customers freedom of choice
Messaging, bots, social, email, voice, oh my! Whether it’s self-service or agent-assisted, your customers will easily get the answers they need.
- Equip agents to create lifelong customers
Step into a fully-loaded agent workspace – 360° profiles for every customer, all conversations in one place, AI-powered agent assist tools, and more.
- Tailor a solution that’s unique to you
It’s easy. Go fast with our easy-to-implement, easy-to-configure solution. And easily connect the tools you use today with our Marketplace apps.
See how amazing customer service can be. Resolve customer issues quickly and easily in one seamless omnichannel solution. Self-service, conversations, tickets. Have it all.
Be there for your customers on the channels of their choice. From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice, you’ll have everything you need to deliver delightful customer experiences at scale.
Not all customer issues can be solved with a simple conversation. With Freshdesk, you can collaborate on complex issues as a team, deliver faster resolutions with smart assist tools, and automate tasks and workflows with simple drag-and-drop.
